Frequently Asked Questions

Frequently Asked Questions
  1. What kind of technology do I need?
  2. How do I communicate with my teacher during class time?
  3. How do I know my level?
  4. How many lessons will I need?
  5. Are your teachers fully qualified?
  6. Can I have 2 or more people in the class?
  7. Can I just pay for the first lesson and see if I like it?
  8. What if I don't like the trainer?
  9. Do I get a certificate at the end of the course?
  10. Do I have to add Sales Tax to your prices?
  11. Will I have the same teacher for the duration of the course?
  12. Will my classes be recorded?
  13. Will I receive course materials?
  14. Can I attend my lessons from a hotel room or internet cafe?
  15. What kind of internet connection do I need?
  16. What happens if my internet goes down or I lose my connection?
  17. Can I change the session times once I start the course?

What kind of technology do I need?

You can use pretty much any computer, tablet or smartphone as long as it has Skype or Google Hangouts, great audio and preferably a webcam. We recommend using a headset as well for top quality audio although you will be able to decide whether this is really necessary once you get started. If you have great speakers and internal microphone then you won’t need this. We strongly recommend that you have a webcam as this will make the interaction between you and your trainer much more pleasant and productive. Certainly it’s easier to take the class on a computer than on a phone or tablet.

How do I communicate with my teacher during class time?

You and your teacher will be communicating through Skype or Google Hangouts. They are both completely free to download and will allow you and your teacher to talk and see each other for free.

How do I know my level?

Your native speaker trainer will assess your skills at the start of the course. For major languages, you can take our online language level tests. Assessment of other languages can be arranged; please contact us for details.

How many lessons will I need?

This depends on your reasons for learning. We suggest that, for Complete Beginners wishing to reach a Survival level, 24 hours is a reasonable estimate. As experienced language teachers, we can offer advice on reaching your goals.

Are your teachers fully qualified?

Yes - our teachers are native speakers and hold either a university degree on their own language and/or literature or a qualification in teaching their language as a foreign language (similar to the TEFL qualification for English teachers).

Can I have 2 or more people in the class?

Yes - please contact us for pricing details. Generally, the cost will be $5 more per hour per learner. Each learner in the class should be at the same level, as any difference will hamper training. You can either sit together in front of the computer or connect separately, it’s up to you.

Can I just pay for the first lesson and see if I like it?

Yes, no problem. In fact, if you contact us we can usually arrange a free trial session for you with no commitment.

What if I don't like the trainer?

While not usually an issue, we appreciate this can happen. If you don't click with your trainer, we will arrange a replacement and you will not be billed for the first session. If no replacement is available, you will receive a full refund.

Do I get a certificate at the end of the course?

Yes – on completion of the course, you will receive a certificate stating language studied, level achieved and number of hours.

Do I have to add Sales Tax to your prices?

No. There is no sales tax or VAT or GST or HST to add to our prices.

Will I have the same teacher for the duration of the course?

Aside from circumstances in which a student explicitly asks for 2 or more teachers, we do our very best to make sure that you keep your original trainer for the entire course. Our teachers are, however, only human, and on rare occasions we may be forced to swap a trainer during your course due to sickness or a change in their personal situation. In our experience, however, this is an unusual occurrence.

Will my classes be recorded?

If you take your class in Google Hangouts, then yes, your classes can be automatically recorded and you can review them immediately after using YouTube. This can be on a private channel so only you will know the link to this class.

Will I receive course materials?

There will be no physical course materials; however, our teachers will often send you online materials by email before or during the class.

Can I attend my lessons from a hotel room or internet cafe?

Yes, you may attend your lessons from any place that has internet access. However you will need to make sure that your place of study has a very low noise level. Internet cafes are sometimes full of people and the back ground noise can be a distraction to both you and your trainer. Where ever you choose to study please make sure that you can concentrate.

What kind of internet connection do I need?

You will need a broadband, 3G or cable connection.

What happens if my internet goes down or I lose my connection?

You are responsible for making sure that your internet connection is up and running correctly. If your internet connection fails during a lesson you will lose that particular lesson. No make up will be granted.

Can I change the session times once I start the course?

Yes. You are totally flexible to rearrange your lesson times directly with the teacher (as long as you give 1 business day's notice).
We are hiring. If you are great at teaching online, send us your resume or CV